Frequently Asked Questions

What if my furniture does not fit?

Before placing your order, it is your responsibility to confirm that your chosen furniture will fit within your home. This includes measuring all doorways, staircases, hallways, and the intended room space carefully.

Is It Safe to Shop on kmfurnitures.co.uk?

Your security is a top priority for us at KM Furnitures. We understand how important it is that you feel confident sharing your personal and payment information online, which is why we have implemented robust, up-to-date security measures across our website. These safeguards are in place to ensure that every transaction and any personal details you provide are handled with the highest level of privacy and protection.

Where is my delivery?

For any updates or queries regarding your delivery, our team is on hand to help. You can reach us by emailing contact@kmfurnitures.co.uk or by calling +447423160263

What if my delivery is late?

At the time of ordering, you will have been provided with an estimated delivery window. Should anything change, we will notify you as soon as possible.

While KM Furnitures cannot accept responsibility for delays that fall outside of our control, we are committed to keeping you updated every step of the way.

If you experience any issues with your delivery, please don't hesitate to get in touch by emailing contact@kmfurnitures.co.uk.

How Do I Pay for My Order?

Paying for your furniture online is straightforward. Once you have selected your items, you will be prompted to choose your preferred payment method and guided through the checkout process step by step.

We accept all major credit and debit cards, including Visa, Mastercard, and more.

Will I receive an order confirmation?

Yes. As soon as your order is placed, an automated acknowledgement email will be sent to you containing a summary of your purchase. Once our team has processed your order, you will receive a second email with your full Decohive delivery details, including the expected delivery date

Will you assemble my furniture?

Assembly is not included as standard with our KM Furnitures Standard Delivery Service, but we do offer a professional fitting option for an additional charge.

To add assembly when placing your order, simply tick the Fitting Required box on the product page before completing your purchase.

What happens on the day of delivery?

Please ensure all access routes — including doorways, hallways, and staircases — are free from obstructions ahead of your delivery. You will also need to make sure that a responsible adult is present at the property to receive and sign for your order